Terms and Conditions for Shopping with Zoe Bee Beauty

These terms and conditions will apply to all transactions placed online with Zoe Bee Beauty. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

LEGAL IDENTITY
Zoe Bee Beauty is the trading name of Zoe Bee Beauty Ltd. Registered office: 15 Robins Close, Hythe Kent, CT21 6QP. Registered number: 10223941 (England and Wales), Place of registration: Companies House.

Contact us at: info@zoebeebeauty.co.uk

ORDERS
We are pleased to accept online order transactions via secure server using a debit or credit card. Customers can also pay using Pay Pal. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Maestro (not American Express I'm afraid). If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

The web price includes VAT at 20%.

MAKING A PURCHASE
Making a purchase could not be easier. Just browse our products, and click on any items that you wish to buy and put them into your ‘Shopping cart.’ After you have finished your selection, click on 'View Basket & Checkout' and you will be asked for a few details that we need to be able to fulfil the order.

Promotional discounts are sometimes offered for a limited time. Details and expiry details will be communicated accordingly at the time the discount is offered.

CREDIT CARDS AND SECURITY
Zoe Bee Beauty accepts major credit and debit cards including Visa, Mastercard, Switch and Delta through our payment service provider Stripe. All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls. Regrettably we do not accept American Express. We would like you to be confident about ordering online. We use secure socket layer (SSL) technology to ensure that your details are safe and the information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the url bar at the top of your screen. If you have any questions about security at our Website, you can send an email to

info@zoebeebeauty.co.uk

PRODUCTS, PRICES AND CONTENT
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product, due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

All product ingredients are listed on the jars and are available to customers by contacting us via the contact form on the website.  

Any information displayed on our web site(s) or other printed matter by us is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our Website is updated regularly.

We reserve the right to alter our prices and specifications without notice.

We reserve the right to make minor changes to the products. We may change the product(s) to reflect changes in relevant laws and regulatory requirements; and to implement minor technical adjustments and improvements. These changes will not affect your use of the product. Any promotional discount codes are not valid on sales items.

OWNERSHIP OF GOODS
All items supplied to the customer remain the property of Zoe Bee Beauty until final payment of all sums owing in respect of those goods has been received in full by us.

PRIVACY POLICY
Zoe Bee Beauty are committed to protecting and respecting your privacy and the security of your personal information. Our Privacy Policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be used by us. Please read the policy carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.zoebeebeauty.co.uk you are accepting and consenting to the practices described in this policy.

You can view our full Privacy Policy here.

LINKS
This Website may contain links to or from other Websites. Please be aware that we are not responsible for the privacy practices of other Websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other Websites you link to from our Website or otherwise visit.

NOTIFICATION OF CHANGES
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy on our website. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the Privacy Policy in effect at the time the information is used. If the preceding sentence is deemed to violate applicable law, the privacy policy in effect at the time your Personal Information was collected will apply.

SOCIAL MEDIA #
By using this Website and tagging any ZoeBee related #'s and sharing your Photos with us you grant to Zoe Bee Beauty a royalty-free, perpetual, worldwide licence to use your Instagram handle and/or your fancy Instagram photograph(s) that you’ve tagged with the hashtag #zoebee , #zoebeebeauty or #makeupfreewithzoebee (the “Photos”) on www.zoebeebeauty.co.uk and/or on any of Zoe Bee’s social media platforms including but not limited to Instagram, Facebook and Twitter for marketing and/or to use in advertising.

Zoe Bee Beauty may decide to use your images and reserve the right to reproduce, distribute, combine with other materials, alter and/or edit your Photos in any manner in its sole discretion, with no obligation to you whatsoever.

You hereby represent and warrant that (i) you own all rights in and to your Photos, (ii) you have permission from any person(s) appearing in your Photos to grant the rights herein, (iii) you are 18 years or older, and (iv) Zoe Bee Beauty’s use of your Instagram handle and/or photos will not violate the rights of any third party or any law;

You hereby release and discharge Zoe Bee Beauty from all and any obligation to pay you for any use of your photos and any of the intellectual property rights contained therein in connection with the uses described above.

Finally, you hereby release, discharge and agree to hold Zoe Bee Beauty and any person acting on Zoe Bee Beauty harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photos as described above.

COMMENTS AND COMPLAINTS
If you wish to comment or complain about any aspect of your dealings with us please email us at

info@zoebeebeauty.co.uk. We will reply within five working days of receipt.

OWNERSHIP OF RIGHTS
All rights, including copyright, on this Website are owned by or licensed to Zoe Bee Beauty. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this Website for any purpose. Reproduction strictly by permission only.

DELIVERY
It is our aim to deliver to you within 3-7 working days of the receipt of your order. All our delivery dates are estimates and we cannot guarantee specific deadlines. Please note, we cannot be held responsible for any third-party involvement where delays occur to deliveries. Please see our 'Delivery Terms' for full details.

We deliver to most postal areas in the UK including Northern Ireland plus a number of countries outside the UK including the Republic of Ireland. We're sorry that geographical location and carrier availability can restrict our service. Full details can be found in our ‘Delivery Terms’.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Our products are shipped from the UK and sold on an unpaid Delivery Duty basis. With this in mind, please be aware that you, or whoever the lucky recipient might be, may have to pay Import Duty or a Formal Customs Entry Fee upon, or prior to, delivery. If you're unsure how this will affect the overall cost of your order, please check your Local Legislation rules.

REFUND and SHIPPING POLICY
Zoe Bee Beauty is an artisanal skincare line- every product in our line is handmade in small batches to guarantee fresh and premium quality products made with love.  While it is our greatest hope that you truly LOVE every product that you purchase, we understand that everyone’s skin type and is different and resonates differently to different skincare products.

We always encourage customers to get in touch before buying for advice on choosing the right product for them, or if you had sensitive and reactive skin. We offer bespoke and personalised skincare consults- tailor made for you!

Zoe Bee Beauty reserves the right to offer refunds and exchanges to customers based on general dissatisfaction or if a product does not resonate with your skin on a case by case basis. However If your parcel arrives to you damaged and/or broken, we are happy to replace it for you.

Please send a photo of the damaged items to info@zoebeebeauty.co.uk within 24 hours upon receipt of your parcel and we will gladly replace it for you. We may ask you to send us the broken item- in which case, we will gladly pay for the return shipment charge.

GENERAL ORDERS:

As all of our products are made fresh in small batches to ensure quality. Please allow up to 7-10 working days for your order to arrive except on occasions where we have indicated otherwise. If you haven’t received your delivery after 10 working days please contact us at info@zoebeebeauty.co.uk so we can contact ROYAL MAIL.

Zoe Bee Beauty is not responsible for delays due to lost items. We track all of our products to ensure safe delivery, however unfortunately sometimes items do go missing. Once Royal Mail has refunded us for the loss, we can issue you a new item or a refund for your missing item. Please note this can take up two weeks.


If a fault develops outside of the 30 day return period, contact us on our contact us page or by email on info@zoebeebeauty.co.uk before you return the item so we can discuss the fault with you and agree the best way forward.


Please take extra care to read our instructions on how to use as it advises on how best to preserve your cream for the entirety of it's shelf life. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to misuse or negligence


RESPONSIBILITY
Zoe Bee Beauty cannot be held responsible for any disruptions to our services that are beyond our reasonable control. We will do everything in our power to correct any disruption to our service.

We attempt to be as accurate as possible when describing products on the Website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free. Zoe Bee Beauty cannot be held responsible for marginal differences in products supplied.

Any products and services, and any samples thereof, we may provide to you are for personal use only. You may not sell or re-sell any of the products or services, and any samples that you receive from us.

GENERAL TERMS
Security Checks
We may occasionally carry out security checks and have the right to refuse access to our Website should we consider it necessary.

Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

any loss of goodwill or reputation; or

any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severence
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


Entire Agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Zoe Bee Beauty and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

CONTACT
We have taken great measures to ensure that your visit to our Website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns, please contact us via email on

info@zoebeebeauty.co.uk